Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.
Returns
You have 14 calendar days from the date you receive your item to return it.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In its original packaging.
Accompanied by your receipt or proof of purchase.
Refunds
Once we receive your returned item, we will inspect it and notify you that it has been received.
If your return is approved, we will process a refund to your original method of payment. The time it takes for the refund to appear in your account will depend on your card issuer's policies.
Shipping Costs
Damaged or Defective Items
Return shipping costs are the responsibility of the customer and are non-refundable.
If your refund is approved, the original shipping cost will be deducted from your refund.
As your original order was sent using a tracked service, we strongly recommend using a tracked delivery service when returning your item. We cannot guarantee that we will receive returned items sent without tracking.
5. Non-Returnable Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with your order number and a photograph showing the item's condition.
We will prioritise either a replacement or a full refund, including any applicable shipping costs, for faulty goods.
The following items cannot be returned:
Perishable goods.
Personalised or custom-made items.
Personal care products (such as beauty products) for hygiene reasons.
To initiate a return, please contact our customer support team at hello@lovingearth.co.uk with your order number and the reason for your return.